Privacy Policy

Privacy Principles

• Only essential personal data is collected, such as contact details and device information needed for support.
• Data is stored only as long as necessary to meet legal and service obligations.
• User information is never sold.
• Users may request access to, correction of, or deletion of personal data, subject to legal requirements.

Data Use

Information is used to identify the device environment, understand the issue, provide accurate guidance, and maintain records of the work performed for quality checks and compliance.

Independence and Scope

• Hexa Print LLC is an independent support brand and is not affiliated with any printer manufacturer.
• Physical hardware repairs, warranty services, and on-site maintenance are not included.
• Advice is neutral, practical, and based on common standards and experience.

Refunds and Cancellations

If a service is incomplete or an issue remains unresolved, a full or partial refund may apply under a fair usage policy. The exact terms are shared in plain language before any payment.

Acceptable Use

Users agree to provide accurate information about their devices and to comply with local laws. Misuse of services or attempts to bypass security or fair usage rules may result in service refusal.

Liability

Support is provided with care and according to industry best practices. However, like any technical service, outcomes can depend on device condition, firmware, consumables, and user environment. Liability is limited as described in the formal terms.

Policy Updates

From time to time, policies may be updated to reflect new regulations, security practices, or service improvements. The most current version applies at the time of service.

Contact for Policy Questions

Questions about privacy, terms, or data handling can be sent to: info@hexaprintsupport.com